Request customer feedback

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Request customer feedback

Use personalized videos to invite your customers to share notes on what’s working and needs improvement.

Video Script

Hey, @first_name! Thanks for choosing Central Medical Towers. Just wanted to follow up on your @date1 appointment with @doctor_name.

I want to make sure that your visits are always a satisfying experience, so I’d like to ask: Have any feedback for me, our staff, or any general thoughts you’d like to share?Click this link to send me a note. I read all feedback myself and try to incorporate any necessary changes as soon as possible.

Well, that’s it! Just wanted to check in, @first_name. Looking forward to your next visit here on @date2. See you then. Take care!

Dynamic variables

Replaced with a different word in each instance.

@first_name

@date1

@doctor_name

@date2

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Celebrate your employees during the holiday season

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Share important company news

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Say hello to your new customers

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Prepare new team members for their first day

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Secure relationships with star talent

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Reply to job applicants

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Increase candidate response rate

Recruiting talent is hard. Stand out from the LinkedIn InMail rat race with personalized videos. Eying candidates? Introduce yourself with a Tavus video.

Collect critical feedback to inform product decisions

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Re-activate churning customers

Send personal videos at the right moment to save customers in danger of churning.

Boost cross-sell and upsell conversions

Use personalized videos to offer relevant products and services that can improve customer experience.

Answer common questions

Give clients the personal touch to help them through a challenging question or process.

Update customers on product changes

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Request customer feedback

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Set expectations with your key decision makers

Show customers your leaders care about their journey. Hearing from a manager, vice president, or even a CEO carries a lot of weight with customers and prospects. So get your bosses in front of a camera and record that customized message!

Hand off clients: from sales to customer success

Introduce your new customers to their main point of contact with a Tavus video. This handoff from the sales team to the customer success team is a great opportunity to introduce each party involved before a meeting and to have a proper goodbye between the initial sales team member and new customer they helped get through the door at your company.

Keep your customers engaged

Improve retention and usage by consistently checking in with customers at critical points in their journey.

Pursue silent prospects

Haven’t heard back from your prospect? Follow up with a Tavus video in their inbox. People reply to people.

Upsell your premium products

Did you know it costs 5x more to land a new customer than it does to retain an existing one? When someone buys from you, and they like what they received, they're more willing to be a repeat customer. That's a great position to be in when upselling.

Automate your demo videos

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Retarget warm prospects

Remember that prospect who said timing wasn’t right? Maybe the timing is right now! Use personalized videos to deepen your relationship and maximize conversions from retargeting campaigns.

Recap your demo and talk next steps

Maximize post-demo conversions. Now that they’ve attended your product demo, reconnect with your prospect to lay out next steps, such as discussing any outstanding questions, timeline for signing up and onboarding, and pricing.

Cold outreach, but make it personal

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Generate webinar follow-ups

Close when interest is highest. Webinars are great, but they can’t do all the work for you. Follow up with a Tavus video to inspire next steps from your attendees. Have no-shows? Send videos to them, too.

Grow and maintain your audience

Generate personalized newsletters and other marketing content to build an active and loyal customer base. Keep your customers and prospects engaged with regular personalized content that shows why your product or service is top tier. This is where customer education meets thought leadership.

Create large-scale outreach campaigns

Foster a connection from the start by creating personalized content that can reach large audiences without the hassle of manually recording a message for every single person.

Handle inbound leads in the right time, at the right place

You already have their attention, now incorporate a personalized video to improve your inbound conversion rate.