Key takeaways:
- Conversational AI replicates human dialogue using natural language processes (NLP) and machine learning (ML).
- A variety of industries use conversational AI, including customer service, financial services, human resources, and virtual assistant platforms.
- Tavus is the leading conversational AI video platform, offering high-quality digital replicas, voice cloning, and personalization.
- Implementing conversational AI offers several benefits like cost savings, increased efficiency, and scalability.
As more people use artificial intelligence at work and in their personal lives, it’s no surprise conversational AI is becoming a popular type of AI software. Conversational AI solutions offer increasingly realistic, near-human interactions, creating a more natural and enjoyable user experience.
Whether you’re looking for an AI chatbot API or a personal assistant, there’s a conversational AI solution for you. We’ll review how conversational AI works, some of its use cases and benefits, and how you can find the best conversational AI solution for your company.
What is Conversational AI?
Conversational AI is a type of artificial intelligence that uses natural language processing (NLP) and machine learning (ML) to replicate live human dialogue. Platforms, agents, and chatbots using conversational AI can understand context and intent and provide intelligent responses to human inquiries or requests.
Conversational AI seems “human-like” partly because of its intelligent output and partly because it can respond to users in a short amount of time (under 600 milliseconds).
Conversational AI vs. Chatbots
When you think of conversational AI, your first thought might be of chatbots, since they respond to user inquiries in an almost conversational style. But while there are some conversational AI chatbots, many chatbots still use simpler AI technology. They’re often trained to handle routine customer service requests and work based on pre-set prompts and scripts.
Chatbots, assistants, and agents that use conversational AI can handle more complex conversations and use advanced learning abilities to provide natural-sounding interactions.
How Conversational AI Solutions Work
Conversational AI solutions use NLP and ML to process and interpret user input (usually text or speech) and respond appropriately. These systems use their understanding of intent and content to determine the best reply, and they follow several important steps:
- Speech recognition: When the input is speech, conversational AI systems use speech recognition to convert the input into text
- Natural language processing: Conversational AI uses its ability to understand language to parse out the user’s meaning
- Dialogue management: Conversational AI solutions use dialogue management to track the context and flow of the interaction
- Response generation: The system uses its contextual understanding to generate an appropriate response to the input
- Text-to-speech synthesis: The conversational AI solution generates its response in textual form but then turns it into a vocal, speech-based response
Conversational AI solutions also utilize vast amounts of data for consistent improvement in their responses. Training on more data and user interactions helps them expand their knowledge and contextual awareness for increasingly human-like conversations.
Use Cases for Conversational AI Solutions
Businesses and individuals alike are finding many uses for conversational AI solutions. Here are just a few of the top use cases developed so far:
- Personal assistants: Many people use personal AI assistants like Alexa, Siri, or Google Assistant to manage everyday tasks like scheduling, sending messages, or managing household devices.
- Customer service: Some businesses have experienced increased customer satisfaction after integrating conversational AI into their customer service pipeline. Conversational AI agents streamline rote tasks and significantly reduce wait times.
- Marketing and sales: Conversational shopping assistants help customers, tailoring their marketing strategies to each customer’s preferences. They also help businesses gather and analyze data for more informed decision-making.
- Human resources: Conversational AI assistants can answer simple employee questions quickly, which streamlines onboarding, training, and rote day-to-day tasks. They can also prioritize issues as they come up to facilitate better workflows.
- Financial services: Banking and other financial companies use conversational AI to make their services more accessible and secure, identify fraud, and offer personalized financial advice.
- Social media: Conversational AI assistants can interact with social media users directly, analyze data and interactions, and provide personalized ads or content.
Best Conversational AI Solutions
Let’s review some of the top conversational AI solutions.
1. Tavus API
Tavus API allows developers to integrate conversational AI video generation tools in their apps. Tavus’ Phoenix-2 model allows end users to create high-quality, lifelike digital replicas they can use to generate unlimited AI videos to help scale their growth. With Tavus’ Conversational Video Interface (CVI), end users can create AI agents that speak, see, and hear. CVI-generated agents can respond to user input in as little as 600 ms, giving their interactions a human feel.
End users can use Tavus to build conversational customer service chatbots, create interactive human resources videos, provide personalized sales recommendations, and so much more. Give your users access to amazingly lifelike conversational video with Tavus API, and check out just how easy implementation is with the developer-first platform.
Features:
- Plug-and-play: Tavus is the only end-to-end platform, handling ASR, VAD, streaming protocols, ICE servers, and more
- Natural interactions: Conversations with Tavus agents feel real thanks to the Phoenix-2 model’s conversational LLM, vision capabilities, end-of-turn detection, and interruptibility
- Natural digital replicas and voices: With less than a second of latency and high-quality voice cloning, Tavus’ digital twins are the most natural on the market
- Developer-first platform: Tavus’ modular build, easy deployment, and scalability make it a top choice for developers
Pricing:
- Free: $0
- Starter: $39/month + pay-as-you-go usage
- Growth: $375/month + pay-as-you-go usage
- Enterprise: Contact sales for custom pricing
Add conversational AI video to your tech stack with Tavus.
2. Yellow.ai
Yellow.ai offers businesses text- and voice-based conversational AI agents for streamlined customer service.
Features:
- Multilingual capabilities: Yellow.ai’s AI agents can speak with customers in over 135 global and regional languages
- Multiple platform integration options: Yellow.ai works with over 35 channels and platforms
- Knowledge AI: Yellow.ai’s Knowledge AI integrates all knowledge sources for agents and customers
Pricing:
- Free: $0
- Enterprise: Contact the sales team for usage-based pricing
3. Amazon Lex
Amazon Lex is a conversational AI chat builder powered by the same technology as Amazon Alexa. Businesses can use Lex to deploy AI chat within their existing applications.
Features:
- Omnichannel engagement: Users can deploy Lex AI chatbots across a variety of platforms, including Slack, Facebook Messenger, and Kik
- Pay-as-you-go pricing: Usage is metered and billed per API request
- Multi-turn conversations: Lex allows businesses to provide bots with a list of parameters to collect from users (and their corresponding prompts) so the agent can orchestrate dialogue and prompt for the appropriate data
Pricing: Lex offers pay-as-you-go pricing, with different rates for speech and text requests. Contact the sales team for a quote.
4. Wotnot
Wotnot is a conversational AI solution for chatbot generation and implementation. Users can choose to build their own chatbot on the platform, use Wotnot’s no-code interface, or have the company’s specialists create one for them.
Features:
- No-code bot builder: End users can create their chatbots without needing coding expertise
- Integrations: Wotnot chatbots can work with several platforms, including Zapier, HubSpot, and AirTable
- Tech support: Users can get help with their projects from Wotnot bot experts or Wotnot’s library of help articles and videos
Pricing:
- Free: $0
- Starter: $99/month
- Premium: $299/month
- Ultimate: $899/month
- Enterprise: Contact the sales team for custom pricing
5. Dialpad
Dialpad is a conversational AI solution offering chatbots for automated customer service. The platform offers a no-coding-required chatbot builder for end users and ongoing machine learning to improve customer experience.
Features:
- Deep semantic searches: Dialpad can search various data sources (like a company’s website, FAQs, and PDFs) to determine the best responses to customer inquiries
- Streamlined agent escalation: Customers can easily choose to switch from an automated chatbot experience to direct conversation with a human agent
- Live agent support: Dialpad automatically offers live agents Real-time Assist (RTA) cards to help with tricky topics on calls
- Journey discovery: Companies can create guided journeys tailored to each customer or site visitor
Pricing:
Prices vary depending on the Dialpad product. Dialpad Connect, their customer communication platform, has three subscription levels:
- Standard: $15/user/month
- Pro: $25/user/month
- Enterprise: Contact the sales team for custom pricing
6. Boost.ai
Boost.ai is an artificial intelligence solution platform offering conversational AI, chat or voice call automation, and generative AI. Their conversational AI product is a no-code virtual agent platform.
Features:
- Omnichannel experience: Boost.ai works with a variety of platforms, including Slack, Messenger, and Microsoft Teams
- Intuitive AI training: Boost.ai’s training editor helps end users update their virtual agents without AI expertise
- Live agent support: Boost.ai’s conversational AI offers live agents handover summaries, pre-written responses, and agent answer rewrites to speed up response times and enhance customer personalization
Pricing: Contact Boost.ai’s sales team for estimates.
7. Alltius
Alltius is a conversational AI customer service solution designed for financial services. It offers Support Agent Assist, In Product Assist, Sales Rep Assist, and Website Assist products.
Features:
- Live agent support: Alltius AI companions search historical conversations and company knowledge sources to offer instant solutions and ready-to-send responses
- Continuous learning: Alltius agents learn with every interaction and automatically adjust which knowledge sources to use based on user responses to agent replies
- Sales support: Alltius AI assists sales reps before, during, and after calls, cutting down ramp-up time for reps
Pricing: Contact the sales team for customized pricing.
8. Pandorabots
Pandorabots is an artificial intelligence solution offering conversational AI agents and animated chatbot avatars. They also offer a free Udemy course on building complex conversational agents using the Artificial Intelligence Markup Language (AIML) open standard.
Features:
- Voice-enabled: End users can add speech-to-text and text-to-speech capabilities to their agents
- Code and no-code options: Pandorabots is built for users with any level of experience with AI
- Open standards: There’s no platform lock-in, so end users own and download their code
- Cross-channel: Pandorabots works with both messaging and voice channels
Pricing:
- Sandbox: $0
- Developer: $19/month
- Pro: $199/month
- Enterprise: Contact the sales team for pricing
9. Kore.ai
Kore.ai is a conversational AI platform offering AI solutions for Work, Process, and Service applications. They offer AI solutions for both enterprises and small businesses.
Features:
- No-code platform: End users can build their AI solutions without the need for coding or artificial intelligence expertise
- Fully agnostic: Kore.ai is designed to integrate with various channels, data sources, and more based on customer choice
- Automated insights: AI for service analyzes conversation topics, sentiment, and KPIs to offer insights to improve efficiency and performance
Pricing:
Pricing varies for each of Kore.ai’s products. Their Contact Center AI offers three subscription levels:
- Essential: $29/agent/month
- Advanced: $49/agent/month
- Enterprise: Contact the sales team for pricing
10. Rulai
Rulai is a conversational AI platform offering virtual assistants for contact centers, finance, insurance, retail, healthcare, and more. They also offer a no-code design studio.
Features:
- Level-3 AI dialogue manager: Rulai’s dialogue manager builds multi-round conversations in real-time without writing code, enabling automated conversations
- Extensible: Rulai can integrate with different platforms and systems, including agent desktops, contact centers, voice- and text-based apps, backend fulfillment systems, and other bots
- Enhanced access to knowledge sources: Rulai’s ensemble approach to unsupervised learning and deep learning technologies helps reduce knowledge fragmentation within organizations and supports cold starts
Pricing: Contact Rulai for pricing.
11. IBM Watson Assistant
IBM Watson Assistant is a conversational AI solution that allows end users to build generative AI assistants. The model uses Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering to increase contextual understanding and improve response accuracy.
Features:
- User-friendly interface: Watson’s interface offers a visual drag-and-drop conversation builder and pre-built templates
- Integrations: Watson offers pre-built connections with various channels, systems, and apps
- Analytics: End users can track conversation performance on Watson’s analytics dashboard
Pricing:
- Lite: $0
- Plus: Starts at $140/month
- Enterprise: Contact the sales for custom pricing
12. Sprinklr
Sprinklr is an AI assistant platform for customer service support. The platform offers conversational AI for enhanced chat and knowledge capabilities.
Features:
- Channel-less: Sprinklr offers a view of customers across all channels and allows for transitions between channels to unify the service experience
- Agent assist: Human agents receive personalized smart responses, information from all knowledge bases, and post-call workflows to enhance agent productivity
- Unified agent desktop: Sprinklr provides human agents with a 360-degree view of customer profiles, context of customer issues, and access to knowledge bases all in one screen
Pricing: Contact sales for pricing.
13. Google Dialogflow
Google Dialogflow is an artificial intelligence platform offering hybrid conversational agents with deterministic and generative AI functionality. Dialogflow is part of the Customer Engagement Suite with Google AI.
Features:
- Visual flow builder: Interactive flow visualizations allow builders to see, edit, and collaborate on their work
- Customer steering and understanding: AI agents automatically direct customer interactions to appropriate human specialists or pre-built flows based on conversation data and customer intent
- Multimodal conversations: AI agent provides customers with a visual interface during voice sessions so they can share input via text, voice, image, and other visual elements like clickable cards
Pricing: Monthly pricing depends on the Dialogflow edition and how many requests users make during the month. Their pricing table breaks down the cost of various types of requests.
How to Choose a Conversational AI Solution for Your Business
There are many conversational AI solutions on the market, but it’s important to choose the right platform for your business. Here are a few tips for figuring out which one is best for you:
- Define your objectives: Identify key goals like improving customer support, boosting sales, or gathering user insights to prioritize features and measure success.
- Evaluate technical and platform capabilities: Assess your current technical resources and compare them with platform features to ensure compatibility and optimal performance.
- Consider pre-trained models: Choose platforms with pre-trained models like Tavus API to reduce development time and enable quick implementation.
- Check integration and scalability: Ensure the platform integrates with critical systems and can scale as your business grows without losing performance.
- Prioritize security and privacy: Select platforms with robust security protocols and compliance with privacy standards like HIPAA.
- Assess model adaptability and support: Look for models with continuous learning, manual adjustment options, and strong vendor support.
- Determine customization needs: Choose between highly customizable platforms for tailored experiences or pre-built models for fast deployment.
- Evaluate analytics and reporting: Select platforms with comprehensive analytics to track performance and optimize strategies.
- Account for budget and ROI: Balance your budget with platform costs, maintenance fees, and potential ROI.
- Review case studies and language support: Examine customer testimonials, use cases, and language capabilities for better service alignment.
- Estimate speed to market: Factor in platform readiness, pre-trained models, and internal resources for faster deployment and ROI.
If you’re looking for a platform that simplifies conversational AI integration, Tavus is the top option for conversational AI video generation. Tavus’ Phoenix-2 model is pre-trained for ease of use, allowing developers to add conversational AI capabilities to their apps easily so end users can tailor their videos to customer needs.
Benefits of Conversational AI Solutions
Let’s explore the key benefits of conversational AI for your business.
Cost Efficient
Conversational AI automates routine workflows and customer service tasks, reducing the need for human intervention. This can significantly lower operational costs while enabling 24/7 customer support, improving customer satisfaction, and cutting administrative expenses.
Increased Efficiency
Automation allows employees to focus on complex, strategic tasks. By reducing repetitive responsibilities, conversational AI enhances operational efficiency and reduces mental fatigue in your workforce.
Personalized Experience
Conversational AI offers personalized customer experiences by leveraging user data to craft tailored responses and recommendations. Unlike human agents, AI can instantly access customer information, increasing engagement and satisfaction with relevant and timely interactions.
Scalability
As your business grows, conversational AI scales seamlessly to handle higher interaction volumes without compromising service quality. This eliminates the need to hire additional support staff, saving resources and ensuring consistency.
More About Conversational AI Solutions
Let’s explore a few more common questions about conversational AI solutions.
What is an example of conversational AI?
Examples of conversational AI include virtual assistants like Amazon Alexa, Google Assistant, and Apple’s Siri. These systems use NLP to understand and respond to user requests. Other applications include customer service chatbots and smart home devices.
Is there an AI that I can have a conversation with?
Yes, there are many AI chatbots designed for conversation. Popular options like ChatGPT, Replika, and Character.AI can engage in friendly, informative, or personalized chats based on user preferences.With Tavus API, developers can add conversational AI generation functionality in their apps, allowing end users to create their own AI agents using stock avatars or digital twins.
Is ChatGPT a conversational AI?
Yes, ChatGPT is considered conversational AI. It uses a dialogue format, enabling a conversational experience. The model can answer follow-up questions, admit to mistakes, and reject inappropriate requests.
What is the best conversational AI platform?
The best conversational AI platform will depend on your needs and budget. Tavus is one of the best AI APIs for those who want to implement conversational AI video in their tech stack and offer users highly realistic digital replicas and voice cloning. End users can also use a wide range of personalization options to create unlimited, individualized experiences for their audiences.
Leverage the Power of AI With the Best Conversational AI Solution
Integrating conversational AI into your workflows and customer service support can help you supercharge your company’s growth. With streamlined operations and access to data-driven insights, you can unlock increased customer satisfaction and operational efficiency.
Tavus offers the AI platform and tools you need to integrate conversational AI video into your tech stack seamlessly. The developer-first platform makes it easy for you to deploy, without the need for AI expertise.
Your end users will thank you for an easy-to-use platform and high-quality AI video technology for improved customer service, personalized marketing, and humanized AI sales experiences.
